Frequently Asked Questions
Everything you need to know about shopping with Biltmore Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days depending on your location.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Biltmore Shop accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing support@biltmoreshop.com.